Legal Document

pokpk Privacy Policy

Protecting your personal information is our top priority. Read this document to understand how pokpk collects, stores, and uses your information.

Last Updated: January 2026

Important Notice

This privacy policy applies to all services on the pokpk platform. By using the pokpk website or application, you are considered to have accepted the terms of this policy. Please read this document carefully.

Section 01

Introduction and Scope

pokpk (referred to here as "we", "our", or "the platform") provides a reliable online gaming service for users in Bangladesh. We believe that keeping your personal information secure is our primary responsibility.

This privacy policy explains how pokpk collects your personal information, the purposes for which it is used, how long it is retained, and the circumstances under which it may be shared with third parties. This policy applies to all pokpk services, websites, and applications.

If you disagree with any term in this policy, please stop using our platform and contact us.

Section 02

What Information We Collect

pokpk collects various types of information. This information is obtained in two main ways: you provide it directly, or it is collected automatically while you use our platform.

2.1 Information You Provide Directly

Information you provide during account registration and use of services:

Full name and date of birth (for age verification — users aged 21 and above only)
Email address and mobile phone number
Residential address
National ID card or passport number (when identity verification is required)
Payment-related information — bKash, Nagad, Rocket, or Upay account numbers
Information provided when contacting our support team

2.2 Automatically Collected Information

When you use the pokpk platform, certain technical information is collected automatically:

IP address and device identification information
Browser type, version, and operating system
Date, time, and duration of sessions on the platform
List of pages visited and links clicked
Information obtained from cookies and similar tracking technologies
Gaming activity history and transaction records

Section 03

Purposes of Information Use

pokpk uses your information only for the following lawful and specific purposes:

Account Management: To create, verify, and maintain your account.
Payment Processing: To complete deposit and withdrawal transactions — via bKash, Nagad, Rocket, and Upay.
Age Verification: To confirm that the user is 21 years of age or older.
Service Improvement: To improve platform functionality and user experience.
Security: To prevent fraud, money laundering, and other illegal activities.
Legal Compliance: To comply with applicable laws and regulations.
Customer Support: To resolve your issues and provide assistance.
Relevant Notifications: To inform you about bonuses, promotions, and important updates.

Section 04

Information Sharing and Disclosure

pokpk does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third parties who help us operate our services — such as payment processing providers, data storage services, and technology support companies. These entities may use information only for specified purposes and operate under agreements consistent with this privacy policy.

4.2 Legal Obligations

If pokpk is required to disclose information by court order, government directive, or applicable law, it will be obliged to do so. In such cases we will always try to notify you, unless doing so is legally prohibited.

4.3 Security Protection

Relevant information may be shared with the appropriate authorities in connection with investigating and preventing fraud, money laundering, or other illegal activities.

Section 05

Information Security Measures

pokpk has put in place industry-standard technical and organisational measures to keep your information secure:

🔒 SSL Encryption

All information transmitted on our platform is protected by SSL (Secure Sockets Layer) encryption technology. This means that any information passing between your browser and our servers cannot be read or altered by third parties.

All passwords are stored encrypted using strong hashing algorithms.
Access to sensitive information is restricted to authorised personnel only.
Regular security audits are conducted and potential vulnerabilities are identified and addressed.
Payment transaction data is processed through secure encrypted channels.
Automated monitoring systems are in place to detect unusual transactions or login activity.

However, it is not possible to guarantee that transmitting information over the internet is completely secure. We make every effort to protect your information, but we are not liable for any potential security risks.

Section 06

Cookie Policy

The pokpk platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help make your experience smoother and more personalised.

6.1 Types of Cookies

Essential Cookies: Essential for the core functionality of the platform. Without these, the service will not work properly.
Functional Cookies: Used to remember your preferences and settings.
Analytics Cookies: Used to understand how users interact with the platform so we can improve the service.

You can disable cookies by changing your browser settings. However, doing so may limit some functionality of the platform.

Section 07

Data Retention Period

pokpk retains your personal information only for as long as it is necessary or legally required. General guidelines are as follows:

Account Information: Retained for as long as the account is active and for as long as needed after account closure to meet applicable legal obligations.
Transaction Records: Retained for the period required by financial regulations.
Technical Logs: Retained for a limited period for security analysis.
Marketing Preferences: Retained until you withdraw your consent.

Section 08

Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may ask at any time what information pokpk holds about you. Contact our support team to request a copy of that information.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you can have it corrected. This can be done directly from your account settings or through support.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period to meet legal obligations.

8.4 Right to Object to Processing

You may object to your information being processed for marketing purposes. Contact us to opt out of direct marketing.

8.5 Right to Data Portability

You may request a copy of your personal information in a common machine-readable format.

Section 09

Protection of Minors

pokpk is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. An age verification process is followed during registration on our platform.

If we become aware that a minor has registered on our platform, we will immediately close their account and delete the information collected.

Section 10

International Data Transfers

pokpk's servers may be located in various locations. Your information may be transferred outside Bangladesh. In such cases we ensure that your information is protected in the destination country to a standard equivalent to this privacy policy.

The technology service providers we work with follow industry-standard security practices and adhere to international data protection standards.

Section 11

Policy Changes

pokpk may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform. The updated policy will take effect from the date it is published.

The "Last Updated" date on this page will always reflect the date of the most recent revision. You are advised to review this policy regularly.

Section 12