🛡️ Safe Gaming Commitment

pokpk Responsible Gaming — Your safety is our priority

pokpk believes that fun and safety go hand in hand. We place the highest importance on the mental and financial wellbeing of every player and provide effective tools and support toward that goal.

pokpk is for users aged 21 and above only. To participate on our platform you must be 21 or older. Age is verified at registration and a copy of your identity document may be requested if needed. Keeping minors away from gambling is our ethical responsibility and we do not compromise on this.

What is Responsible Gaming?

Responsible gaming means playing online games in a way that lets you enjoy the entertainment without it ever becoming a cause of financial problems, stress, or harm to family relationships. At pokpk we believe gaming is a way to have fun — not a tool to solve problems.

Gambling addiction is a real issue that can affect anyone. That is why we encourage every user to enjoy games within safe limits and keep the necessary control tools readily available.

Your entertainment is our responsibility — it is on this belief that pokpk has built its responsible gaming policy.

Core Principles

  • Gaming is always for entertainment — not as a source of income
  • Only spend money you can afford to lose
  • Set a budget in advance and stick to it
  • Avoid playing repeatedly to chase your losses
  • Do not play games under the influence of alcohol or drugs
  • Keep time with family and friends separate from gaming

Safety Tools

pokpk provides these effective control tools to keep you safe.

Deposit Limit Setting

You can set a maximum daily, weekly or monthly deposit limit. Once a limit is set, lowering it takes effect immediately, but raising it requires a 24-hour wait — this protects you from overspending in the heat of the moment.

Time-Out Feature

If you feel you need a break, you can temporarily suspend your account for anywhere from 24 hours up to 30 days using the time-out feature. During this period no login or deposit will be possible.

Self-Exclusion

If you need a longer break, choose self-exclusion. You can apply for any period from 3 months up to a permanent closure. Promotional emails will also be stopped during self-exclusion.

Session Reminder

An automatic reminder is sent after you have been playing for a set amount of time, so you know how long your session has been running. Keeping track of time is the first step in responsible gaming.

Loss Limit Setting

Your session will automatically end once you have lost more than a set limit. This feature directly helps keep financial losses under control and protects you from emotionally driven decisions.

24/7 Bengali Support

Our live chat is open around the clock for any questions or support related to responsible gaming. Speak in Bengali — our team is always here for you.

Warning Signs of Problem Gambling

If you notice the signs below, it means gaming is having a negative impact on your life. Seek help promptly.

  • You are spending more than your budget and taking loans for gaming
  • You keep coming back to play to recover money you have lost
  • You are hiding your gaming from family and friends
  • You are gaming while neglecting work, studies, or your social life
  • You feel anxious, irritable, or restless when you are not gaming
  • You are using gaming to escape everyday problems or stress
  • You have repeatedly tried to stop gaming but have been unable to

Assess Yourself

Ask yourself these simple questions and answer them honestly.

01

In the past month, have you played games for longer than you planned?

02

Has any important bill or responsibility been delayed because of gaming?

03

Have loved ones expressed concern about your gaming habits?

04

Do you want to stop gaming but find you cannot stop yourself?

If the answer to one or more of these questions is "yes", please contact our support team or consider self-exclusion.

Responsible Financial Limits

The minimum amounts set by pokpk help you manage your finances with awareness.

৳300

Minimum Deposit

The minimum deposit on every payment method (bKash, Nagad, Rocket, Upay) is ৳300. Start with a small amount and know your own limits.

৳800

Minimum Withdrawal

The minimum withdrawal is ৳800 and is generally processed within 1 hour. When you win, withdraw promptly — do not leave it sitting.

Payment Methods

bKash, Nagad, Rocket and Upay — transact through all familiar local methods. Keep a record of every transaction.

pokpk's Commitment

🔒 Age Verification

pokpk carries out age verification both at registration and afterward when needed. Access to the platform by minors is strictly prohibited.

  • Date of birth verified at registration
  • National identity card requested in cases of doubt
  • Accounts of users aged 18-20 are closed immediately

🛡️ SSL Protection

pokpk uses full SSL encryption. Your financial information and personal data are stored with the highest level of security.

  • Banking-grade encryption
  • Payment information is not shared with third parties
  • Regular security audits are conducted

⚖️ Fair Play

Fair play is ensured across all games. All games are sourced from trusted providers — Pragmatic Play, JILI, PG Soft, Spribe.

  • Certified random number generator
  • Transparent bonus terms and conditions
  • Full gaming history is trackable

Need Help? Contact Us

If you feel gaming is having a negative impact on your life, do not wait — talk to us right now.

pokpk Support Team

Chat directly via live chat — Bengali support available 24/7
Email: [email protected]
Responsible gaming requests are processed on a priority basis
Applications for self-exclusion or account closure can be made at any time

Remember: asking for help takes courage. Our team will support you with complete confidentiality.

Frequently Asked Questions

Answers to the most frequently asked questions about responsible gaming.

After logging in to your account, go to the "Account Settings" section and select the "Responsible Gaming" option. From there you can set a daily, weekly or monthly deposit limit. If you need any help, reach out via live chat.

Once your self-exclusion period ends and you wish to reactivate your account, you will need to notify our support team. For permanent exclusion, the account will remain closed permanently. Talk to us before making your decision — we will help you choose the right path.

A time-out is a temporary break — from 24 hours up to 30 days. After this period the account is automatically reactivated. Self-exclusion is longer-term — from 3 months up to permanent. At the end of the period the account must be reactivated manually. For serious issues, self-exclusion is the appropriate choice.

No. pokpk is for users aged 21 and above only. If a user is identified as underage, the account will be closed immediately and any deposited funds will be returned. Do not allow any underage person to use this platform.

Bangladesh has various government and private organizations that provide mental health services. The Kaan Pete Roi mental health helpline and the psychiatry departments of various hospitals can offer support. You can also get initial guidance through the pokpk live chat.

Lowering a limit takes effect immediately because it is a decision made for your protection. Raising a limit requires a 24-hour wait to prevent decisions made in the heat of the moment. This system is designed for your own protection.

Play safe, play with joy

Enjoy entertainment at pokpk in a fully safe environment. Browse our games section or speak with the support team.

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